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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rontay Winston

November 21, 2025

5  out of  5
rating by Rontay Winston
"Melanie was awesome 👌, was very helpful and knowledgeable. Worked with me to get me the best insurance. I would recommend to go see or call Melanie at state farm."
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Mariah clark

November 14, 2025

5  out of  5
rating by Mariah clark
"Melanie was extremely helpful and answered all of my questions. She made the whole process simple and easy!"
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Jacob Oliver

November 5, 2025

5  out of  5
rating by Jacob Oliver
"Quick and easy"
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Matt Slater

November 3, 2025

5  out of  5
rating by Matt Slater
"Flexible yet effective service. Thank you!"
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Josh Reifsteck

October 27, 2025

5  out of  5
rating by Josh Reifsteck
"Melanie was extremely nice and very helpful. She was willing to explain anything had questions about."
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Brandon Patterson

October 27, 2025

5  out of  5
rating by Brandon Patterson
"Melanie did a great job helping me set up my renter's insurance. She was very knowledgeable to what I needed to meet the complex requirements and gave me a great price as well."
We responded:
"Brandon, thank you for sharing your experience! I'm happy to hear that Melanie was able to assist you with setting up your renter's insurance and provide you with a great price. Our team is dedicated to meeting your needs. If you have any more questions or need further assistance, feel free to reach out!"
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Dan Keller

October 27, 2025

5  out of  5
rating by Dan Keller
"Kathy's support and assistance in managing our hailstorm damage claim was excellent. We are very pleased with her efforts. She is a great representative of State Farm, and we recommend Brian Arends State Farm to our family and friends."
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Paul Williamson

October 22, 2025

5  out of  5
rating by Paul Williamson
"Melanie was VERY helpful and made the transfer from Texas to Indiana a breeze! And saved us a considerable amount of money! She is a Rockstar!"
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Himanshu Shah

October 21, 2025

5  out of  5
rating by Himanshu Shah
"It has been a genuine pleasure working with Brian's team at State Farm. From initial setup to recent policy adjustments, the entire team has been consistently professional and ready to help. I especially want to recognize Kathy, who went above and beyond during my most recent interaction regarding my car insurance needs. She was incredibly professional, efficient, and made the whole process easy. It’s refreshing to work with a highly professional team that truly prioritizes customer service!"
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Bill Whitehurst

October 13, 2025

5  out of  5
rating by Bill Whitehurst
"Melanie is very knowledgeable and loves her job. Great service!"
We responded:
"Bill, thank you for the five stars! We appreciate you!"
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Aaliyah Anderson

October 10, 2025

5  out of  5
rating by Aaliyah Anderson
"Melanie helped me and my roommate out with such ease! She got us a good Rental policy and Set us up in less that 20 minutes!! 10/10 recommended"
We responded:
"Thank you, Aaliyah, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Melanie always puts our customers first. "
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Rochelle Cotton

October 7, 2025

5  out of  5
rating by Rochelle Cotton
"Very friendly and efficient customer service! Reasonable rates for renter's insurance and auto! They were able to save me $100's per month over Liberty Mutual! Melanie is so friendly, knowledgeable, and provides superp customer service! I highly recommend for all of your insurance needs!"
We responded:
"Thank you, Rochelle, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! "
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Stanisha Bonds

September 30, 2025

5  out of  5
rating by Stanisha Bonds
"Melanie was so nice and patient with me. She was informative and was able to set me up with renters insurance. She was knowledgeable about renters policies and even got me a quote for car insurance. She did everything she said she would and she did it well. Thank you"
We responded:
"Thank you, Stanisha, for your positive feedback and for acknowledging the excellent assistance from Melanie! We greatly value your support and feedback."
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Tayana Fluellyn

September 29, 2025

5  out of  5
rating by Tayana Fluellyn
"Melanie was AWESOME!! Quick and to the point! She was very kind."
We responded:
"Tayana, we are grateful for your generous feedback. Our team values your confidence in us to handle your insurance policies."
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Jeff Taylor

September 20, 2025

5  out of  5
rating by Jeff Taylor
"Kathy was so very helpful with my questions I asked her. She was so very nice to me and we got all of my questions answered and done. Tell her thank you so much for helping me."
We responded:
"Thank you, Jeff, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies! Kathy always puts our customers first. "
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Patti Snyder

September 15, 2025

5  out of  5
rating by Patti Snyder
"I have been with State Farm and Brian for a very long time. They are always helpful and have taken great care of me. Ginny is amazing, and now I have had the opportunity to work with Kathy…she is awesome too. Great service here.. my only complaint is that I wish it wasn’t so expensive."
We responded:
"Patti, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor!"
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Gage

September 9, 2025

5  out of  5
rating by Gage
"Very quick, efficient, and no hassle switching to State Farm. Recommend this customer service 10/10"
We responded:
"Gage, we are grateful for your generous feedback. Our team values your confidence in us to handle your insurance policies."
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Stephen Gilmore

August 15, 2025

5  out of  5
rating by Stephen Gilmore
"Incredibly helpful and kind! Easy to work with and took care of everything quickly. Great people!"
We responded:
"Stephen, thank you for the five stars! We appreciate you!"
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sylvia panos

July 17, 2025

5  out of  5
rating by sylvia panos
"Melanie was great and saved me close to $100 a month on my car insurance by switching from Progressive! Also very prompt and knowledgeable!"
We responded:
"Thank you, Sylvia, for your positive feedback and for acknowledging the excellent assistance from Melanie! We greatly value your support and feedback."
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Shelby

July 10, 2025

5  out of  5
rating by Shelby
"Melanie was great!"
We responded:
"Shelby, thank you for the five stars! We appreciate you!"
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Justin Cox

July 8, 2025

5  out of  5
rating by Justin Cox
"Melanie was extremely easy to work with. I called in as suggested by my new apartment complex, and I was all set up with my insurance policy in less than 10 minutes at a rate that was less than I even hoped for. Along with all of this, Melanie made sure that my policy met the needs of my apartment complex before confirming. I truly appreciate the quick & thorough, help with a task that I was prepared to put away a little more time for."
We responded:
"We are overjoyed by reviews like this, Justin! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
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Sam Misirly

July 7, 2025

5  out of  5
rating by Sam Misirly
"Super easy to work with and very nice people, made getting insurance for my apartment quick and easy!!"
We responded:
"Sam, thank you for the five stars! We appreciate you!"
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Jack Lynch

July 1, 2025

5  out of  5
rating by Jack Lynch
"I was tired of paying more than three times what I was paying with State Farm for my last insurance so I went shopping around. Melanie got ahold of me and got me a policy right away that was not only much more affordable, but offered more coverage. I am beyond grateful and pleased. She was very kind and caring. Thank you Melanie"
We responded:
"Jack, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, and we are happy that you are satisfied with your experience. We value you for letting us be your good neighbor! "
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Dessa Zetko

June 24, 2025

5  out of  5
rating by Dessa Zetko
"Melanie was delightful! She helped my partner switch insurance and save loads of money. Not only was she thorough in explaining policies and rates, she was friendly and efficient. We were in and out in less than an hour."
We responded:
"We are overjoyed by reviews like this, Dessa! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
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MicHael Gorrie

June 24, 2025

5  out of  5
rating by MicHael Gorrie
"Mellony cox is amazing! Personable, extremely knowledgeable and efficient with getting my policy dramatically improved. Extremely impressed with the exceptional treatment I received from Mellony and would recommend her skill set to any and all."
We responded:
"Thank you, Michael, for your positive feedback and for acknowledging the excellent assistance from Melanie! We greatly value your support and feedback."